E-commerce Regulatory Touchpoints in Vietnam for BAs
Last reviewed: 2026-11 · Status: community draft — needs review by a legal expert. ⚠️ Use this list to know what to ask Legal/Finance, not as legal advice. Verify the current version, effective date and any newer law (e-commerce legislation in Vietnam is being updated).
Vietnam
| Topic | Reference (verify current version) | What a BA should check |
|---|---|---|
| E-commerce operations | Nghị định 52/2013/NĐ-CP, amended by Nghị định 85/2021/NĐ-CP; check whether a newer E-commerce Law/decree applies | Website/app notification or registration with the Ministry of Industry and Trade; information to display (seller, product, price, terms); marketplace obligations |
| Consumer protection | Luật Bảo vệ quyền lợi người tiêu dùng 2023 (effective 07/2024) and guiding decree | Contract terms, return/complaint handling, information disclosure, platform responsibilities |
| E-invoices | Nghị định 123/2020/NĐ-CP and amendments; Thông tư 78/2021/TT-BTC | When invoices are issued, adjustments for returns, buyer data fields |
| Tax on online sellers | Tax administration rules for e-commerce platforms (platforms with payment functions may withhold/declare tax for household sellers — verify current decree) | Marketplace settlement & reporting requirements |
| Personal data protection | Nghị định 13/2023/NĐ-CP; Luật Bảo vệ dữ liệu cá nhân (2025, effective 2026) | Consent for marketing, data sharing with sellers/carriers, data subject rights |
| Advertising & promotions | Luật Quảng cáo; Luật Thương mại and decrees on promotions | Promotion registration/notification, max discount rules, prize promotions |
| Electronic transactions | Luật Giao dịch điện tử 2023 | Validity of online contracts & confirmations |
International / standards
| Standard | When it matters |
|---|---|
| PCI DSS | If you store/process card data (prefer hosted payment pages/tokenization to reduce scope) |
| GDPR | Serving EU customers |
| WCAG 2.x | Accessibility requirements for storefronts |
How to turn this into requirements
- Add a “Legal & compliance” section in the BRD with each touchpoint, owner and sign-off date.
- Keep legal parameters (return windows, displayed info, consent text) configurable.
Use this with Claude: install the plugin with /plugin marketplace add lechithinh/ba-claude-skills, or read the skill source on GitHub.