E-commerce Domain Knowledge for Business Analysts (Kiến thức nghiệp vụ TMĐT cho BA)
A practical reference for Business Analysts working on online stores, marketplaces and omnichannel retail: catalog, pricing and vouchers, checkout, payment, orders, fulfillment, shipping and COD, returns and seller settlement. It is also a Claude skill: install the plugin and Claude applies this knowledge automatically when your request is about e-commerce.
Tài liệu tham khảo cho BA thương mại điện tử và sàn TMĐT. Đây cũng là một skill Claude: khi bạn nhắc tới bối cảnh TMĐT, Claude tự áp dụng kiến thức này.
| Topic | What you get |
|---|---|
| Glossary (EN–VI) | SKU, OMS, WMS, ATS, COD, RTS, settlement, GMV, AOV… |
| Processes | Capability map, checkout, payment, order lifecycle, fulfillment, returns, marketplace |
| Business-rule patterns | Pricing precedence, voucher stacking, inventory reservation, split orders, refunds |
| BA checklist | The questions a senior e-commerce BA always asks stakeholders |
| Data model | Reference ERD, order / payment / shipment / return status sets |
| Integrations | Payment gateways & e-wallets, carriers, e-invoice, ERP, marketplaces |
| Regulations | Vietnam and international touchpoints to raise with Legal (community draft) |
| KPIs | GMV, conversion, AOV, cart abandonment, return rate and more |
See it in action: order cancellation requirement with vs without this pack
Use with Claude: /plugin marketplace add lechithinh/ba-claude-skills · Skill source on GitHub